This privacy policy is published by New England's AI, Plymouth, Massachusetts, the operator of newenglandsai.com and the PRIZM alerting service.
Last updated: September 11, 2026
New England's AI ("we," "us," or "our") operates the website newenglandsai.com and provides on-premise AI systems and operational alerting services to businesses and professional practices, including medical, dental, legal, and trade businesses. This Privacy Policy explains what information we collect, how we use it, and how we protect it.
We collect information you provide directly to us during client onboarding and service setup, including:
We use the information we collect to:
If you provide your mobile phone number and consent to receive text messages, we may send you SMS messages related to the operation of your service, such as alerts when a monitored system goes offline and confirmations when backup processing is activated or deactivated.
Message frequency varies based on system activity. Most clients receive fewer than ten messages per month. Messages are sent only in response to operational events or your own replies.
Message and data rates may apply. Standard carrier charges may apply to messages sent and received.
Opt-out: You can cancel SMS messages at any time by replying STOP to any message. After you send STOP, we will send one final message confirming that you have been unsubscribed, and you will no longer receive SMS messages from us. To re-enable messages, contact us or reply START.
Help: Reply HELP to any message for assistance, or contact us at the information below.
Mobile number non-sharing: We do not share, sell, rent, or transfer your mobile phone number or SMS opt-in consent to any third party or affiliate for marketing or promotional purposes. Mobile information will not be shared with third parties for marketing purposes. Your phone number is used solely to deliver the operational alerts you have consented to receive. The only third party with access to your number is our SMS delivery provider, and only for the purpose of transmitting messages on our behalf.
We do not sell your personal information. We may share information only:
We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. Our services are designed to run on-premise at the client's location, and we minimize the data we collect and retain.
We retain your contact information for as long as you are an active client and for a reasonable period afterward as needed to comply with legal obligations or resolve disputes. You may request deletion of your information at any time.
You may request access to, correction of, or deletion of your personal information by contacting us. You may withdraw SMS consent at any time by replying STOP.
Our services are intended for businesses and are not directed to individuals under 18. We do not knowingly collect information from children.
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.
New England's AI
Plymouth, Massachusetts
Website: newenglandsai.com
Email: brian@newenglandsai.com